Windows Live for Windows Mobile FAQ

(Windows Live Hotmail, Contacts and Windows Live Spaces)

This software does not include Windows Live Messenger. Please inquire with your mobile operator about Messenger access.

Q. How can I tell if I have an existing Windows Live client installed on my phone already?
A. Select Windows Live\Menu\About and scroll down in the About box. You will see:


If you have Messenger listed under the installed components. DO NOT install this client.

Q: Can I install this product on a Storage Card?
A: No, Windows Live can currently only be installed to your device's internal storage. Storage cards are not supported for this application as it extends several Windows Mobile features.

Q: Why am I seeing duplicate contacts when I choose to save Windows Live contacts on my device?
A: Upon first time sign in to Windows Live, if you choose to save Windows Live contacts to your device's contacts store, they will then be accessible via the Windows Mobile Contacts application and will appear alongside the contacts you have created on your device (either manually, via Microsoft Outlook, or via Exchange ActiveSync). If you did not check "Merge duplicate contacts", Windows Live contacts that have the same First Name and Last Name as contacts already on your device will appear as duplicates. If you checked "Merge duplicate contacts", a merge will take place but there will still be likelihood that some of your Windows Live contacts may not be merged correctly.

Q: I noticed that this version does not include Messenger, is there a way I can also download Windows Live Messenger on my device?
A: This version of the software does not include Windows Live Messenger. Access to Messenger is typically provided by your mobile operator. Please inquire with your mobile operator about Messenger access.

Q: How can I improve my battery life when using the application?
A: Windows Live for Windows Mobile requires a permanent data connection if you have your "Sync Frequency" set to "As Items Arrive," resulting in potentially high battery drain on certain devices if you receive lots of e-mail. If you experience excessively short battery life, you can take steps to increase it. To improve your battery life, you can set your "Sync Frequency" to something other than "As Items Arrive." This action will extend battery life, though "your mileage may vary" depending on how you use Hotmail and how much mail you receive.

Q. What's included with the Windows Live Hotmail for Windows Mobile service?
A. The Windows Live Hotmail for Windows Mobile product that you have just downloaded will allow you to access your Hotmail account via both pull and push sync. You can also sync with your Contacts, upload photos to your Windows Live Space, web search and access friends' spaces.

Q. Are there any additional charges for using this application?
A. No. There is no charge for using this client. However, standard data tariff may be applied.